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We are looking for trustworthy, responsible and motivated Letting Specialists ready to work hard in order to earn a rewarding income in our office in Attard. The right applicants will benefit from excellent working conditions, a fun & goal-oriented environment, constant coaching, new listings, an extensive database of properties to let and many more.
Main Responsebilities Performing various anti-fraud checksMonitoring fraud patterns in deposit and registration behaviour Reducing chargebacks, fraud and bonus abuse Monitoring regular fraud checks on player accounts and financial transactionsAssist in improving the fraud & payments processing and reportingResponsible for customer and account verifications and approving pay outsAdvising on new measures and processes to prevent & reduce fraudulent activityUnderstanding all functionalities (or ‘customer rules’) of existing and new payment methods – prepaid card products, ewallet, cardprocessing and bank transfer solutionsOwnership of all the anti fraud rules related to the group activityMonitoring and reporting on customer’s activity and overall fraud and payments performances (card success rates, chargebacks etc.)Assist the fraud and payments team leader in monitoring competitors’ site and continuously recommending improvements topayments and antifraud products to adopt a highly innovative and cutting-edge payments and antifraud functionality to support the aggressive business growth.Performing daily analysis on the fraud and payments reportsWorking closely with the team and stakeholdersInterpreting database data and other customer use analysis.Requirements & QualificationsKnowledge in Fraud & Payments procedures: AML, KYC, amongst othersKnowledge of current laws, regulations, and common practices in the security and fraud and payments fieldAble to display a high degree of confidentiality and discretionKnowledge in organisational task management toolsExcellent communication skills.Ability to work autonomouslyFluent in English and German or Finnish
The Gaming department is responsible for revenues generated in all Casino products, and it is split into two main teams, which collaborate among themselves, the Operations Team and the CRM Team. The CRM team is in charge of the overall CRM strategy, handling customer communications through all stages of the customer life-cycle, using various communication channels. The main focus of the CRM Team is to increase the customer activity and value, while at the same time decreasing churn rates.Main ResponsebilitiesAs a Gaming CRM Manager, you will be responsible for the design and execution of campaigns for conversion, retention, churn prevention and reactivation of the company’s customers. You will work closely with internal and external stakeholders in order to guarantee engagement of customers with refreshing, perfectly executed campaigns and relevant communication cycles. Your main focus will be driving an increase in profitability by constantly optimizing the customer communication, website content and user experience.Implement and manage customer life cycle funnels for the company’s casinoBuild campaigns and user journeys using Exact TargetPromotion planning and execution including pre/post-analysisOversee campaign designs and write marketing copyConfigure promotions in the various Casino supplier backofficesRun ad-hoc promotionsProactively improve and optimize customer communicationsCome up with new promotion mechanics and automations to drive market KPI’sEngage internal analysts in generating actionable insights using market and customer dataRequirements & Qualifications1-2 years previous experience in this or a similar CRM roleGood understanding of email cycles and customer life cycle managementPassion for Casino and knowledge of Casino games (Slots, Table Games, Live Dealer)German native speaker with English fluency to business standardWilling to work on the weekendGood analytical skills coupled with effective communicationGood html and Excel knowledgeAbility to deliver results and outstanding service whilst working to tight timelinesSelf-starter with a positive, can-do attitude and good problem-solving skillsBenefitsAgile and multicultural company with flat hierarchiesSelf-organised, self-responsible and entrepreneurial employeesCompetitive salary, Health and Dental Insurance, Performance Bonuses, Subsidised Parking, Sports incentives & ChildcareOpportunities to develop and growRelocation AssistanceOffice sea-views, social events, healthy treats, kitchen on every floor
Main Responsebilities Recommend potential products or services to management by collecting customer information and analyzing customer needs. Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.Refer unresolved customer grievances to designated departments for further investigation.Outbound calling.Report any errors on site to correct department/3rd party provider.Assist the customer’s queries via chat, email, telephone.Provide explanations to customers about products/site/policies.Inform customer of deals and promotions.Update customer account/details with necessary information when needed.Being available for the customer queries.Deliver a high level of customer service to customers.
Our client is looking for a candidate who is searching for the right work experience to suit their studies and processes of obtaining the ACCA.Main Responsebilities Handling the day-to-day accounting duties Providing assistance to the Assistant Finance Manager Taking an active role in the bookkeeping of monthly transactions Ensure a timely reporting of all monthly financial information Assisting in, and ensuring the accurate compiling of monthly management accounts Scheduling and preparing weekly paymentsAssisting in the preparation of VAT ReturnsProducing Ad Hoc reports when necessaryWorking with the Assistant Finance Manager to ensure a precise and timely year end auditPSP ReconciliationsAssisting in the review of the Annual Tax Returns and Tax RefundsGenerally fulfilling any KPI’s which the company may indicate from time to time.Requirements & QualificationsIn In process of obtaining an accounting qualification (ACCA or equivalent)Strong knowledge of MS Office and an advanced practical knowledge of ExcelA team player with strong interpersonal skillsA self-driven individual with a positive and hands-on attitudeOrganised and systematicKeen eye for detailAble to work within tight timescales in a challenging environmentExcellent command of written and spoken EnglishMust maintain confidentiality and discretion in all aspects and be comfortable with flexible workingExperience in a similar role, specifically within the gaming industry will be considered an assetRequirements & QualificationsCompetitive remuneration packagePrivate health insurance
The job market changes quickly. Contact us and let us know about your qualifications so we can find the right job for you!